Cancellation and Refund Policy

This page outlines the cancellation and refund policy for purchases made on dejafer.com. Placing an order automatically assumes acceptance of the policy

Overview

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to us without informing us and receiving a confirmation for return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 3-5 business days.

If you haven’t received a refund yet, first check your bank account again.

Non-Receipt of Refunds

In case of non receipt of refunds after the stipulated time, then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Cancellations

In case we receive a cancellation notice within 24 hours of order placement, and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back as per standard timelines. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.

Shipping Returns

Product Quality issues:
In the case of issues related to misprinting or damaged or defective items sent to you, it must be communicated to Dejafer within 48 hours upon the delivery of the product. For items lost in shipment, claims, if any, must be communicated not later than 48 hours after the estimated delivery date.

Broken products received:
In the case of fragile products like Mugs and Framed posters, all issues have to be raised within 48 hours from the date of delivery of the product. In order to raise a replacement request, send us pictures of the broken product along with the original packaging in which the product was received by the customer, showing the shipping label and the customer details on it clearly for verification.

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